Welcome to the PURELY CRAFTED LLC FAQ page! Here, we’ve compiled frequently asked questions about our ergonomic office chairs to help you better understand our products and services. If you have any further questions about our products or services, please feel free to contact our customer service team.
- What are the product warranty and quality guarantee?
Our ergonomic office chairs come with a one-year warranty covering defects in materials and workmanship. If any manufacturing defects are found during the warranty period, please contact us as soon as possible, and we will provide you with appropriate service. - How to choose the right office chair?
Choosing the right office chair is key to understanding your needs. We suggest you consider the following:
Chair adjustment features: Does it have height, tilt, and armrest adjustment functions?
Seat material: Choose comfortable materials that ensure breathability.
Usage time: For users who will be using the chair for extended periods, choose a chair with good support and comfort. - How to return an item?
If you are not satisfied with your purchase of the office chair, you can apply for a return within 30 days of receiving the item. Please note that the product must be in good condition and in its original packaging when applying. Unopened products are fully refundable; opened products must be returned in good condition and may incur processing fees. - Who bears the shipping costs?
Return shipping costs are usually borne by the customer, especially for opened products. In some cases, if the product is defective or incorrectly shipped, we will cover the shipping costs. - How do I check my order status?
You can check your order status by logging into your website account or by contacting our customer service team directly for the latest updates on your order progress. - How is my personal information protected?
We take your privacy and personal data very seriously. All customer information is processed in accordance with our privacy policy to ensure your information is secure and will not be sold or shared with any third party. - How do I contact customer service?
For any questions or assistance, please contact us via:
Email: john@purelycrafted.live - What payment methods are available?
We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, etc. All transactions are denominated in US dollars.
Thank you for your interest in and support of PURELY CRAFTED LLC! We are committed to providing you with high-quality stationery and services, and look forward to creating the best office experience for you.