Thank you for choosing PURELY CRAFTED LLC! We are committed to providing you with the perfect ergonomic office chair experience. If you are not satisfied with your purchase, we offer a clear refund and return policy to ensure your shopping experience. Please read the following terms carefully.

1. Refund Policy Overview
   We allow refunds or exchanges within 30 business days of receiving the goods. Please ensure you have carefully inspected the product so that you can promptly process the return if you find any issues.
2. Return Conditions
   Returns or exchanges are possible under the following conditions:
   The product has not been used since receipt and remains in its original packaging.
   The product has no visible damage, dirt, or wear.
   All original accessories and instructions are included in the packaging.
3. Return Process
   If you meet the return conditions, please follow these steps:
   Contact Customer Support: Please contact our customer service team and inform us of the order information you wish to return. You can contact us using the following methods:
   Email: john@purelycrafted.live
   Obtain Return Authorization: Our customer service will review your application and provide you with a Return Authorization (RMA) number and refund address.
   Pack and Ship the Goods: Pack the goods securely and clearly mark the RMA number on the package. You will need to ship the product back to our return address: 11418 RAINDROP DR, SAN ANTONIO TX 78216
   Return Address:
   Choose a Shipping Method: We recommend using a trackable shipping service to ensure the package arrives safely.
4. Processing Time
   Once we receive your returned goods, we will process your refund or replacement within 5-7 business days. The refund will be returned to you via the original payment method after processing.
5. Shipping Costs
   If the return request is due to a product defect or incorrect shipment, PURELY CRAFTED LLC will cover the return shipping costs. In other cases, the customer is responsible for the return shipping costs.
6. Exchange Policy
   If you wish to exchange an item, please follow the same procedure as for returns. Please ensure the new product in the same order meets our return policy.

Thank you for your support of Purely Craved LLC. Please feel free to contact us with any questions or further assistance; we will be happy to help.